Job Details

Area Asset Protection Manager

Location:   LONDON,  Ontario,  Canada
Category:  Stores
Job Opened:  February 16th, 2023
Education:  High School Diploma/GED
Job Number:  230000KW
Job Type:  Full-Time
Remote:  No

job description

What This Position is All About:
The Area Asset Protection Manager (AAPM) is responsible for protecting the assets of Hudson’s Bay Stores, while achieving shortage and safety goals for assigned stores/area. This is done by managing, promoting, and directing all Asset Protection initiatives and programs within the assigned group of stores and by developing and maintaining strong partnerships at the store(s) and district levels. Through effective Operational and Human Resource partnerships, the AAPM implements company-driven shortage and safety solutions while providing regular direction and leadership to minimize operational shortage, mitigate theft and fraud, and maintain safe and secure environments for Hudson Bay associates and customers. At times, the AAPM will also work with other cross-functional groups to ensure integrated solutions positively impact shortage control and safety initiatives. In partnership with Store Managers & District Asset Protection Managers, AAPM’s share supervisory responsibility for store-based Asset Protection associates (APM’s & API’s) and are involved in the ongoing hiring, training, development, and performance management of this team.


As The Asset Protection Manager, You Will:

Minimizing Operational Shortage

  • Achieve shortage reduction goals for assigned stores / area
  • Identify shortage risks through regular review of exception reports; partner with stores to develop action plans to address/minimize operational shortage
  • Ensure Asset Protection initiatives i.e. shortage audits are conducted consistently and objectively, with a focus on continuous improvement through partnership and training
  • Coach, train, and influence store leadership and associates on best practice execution to minimize operational shortage
  • Leverage inventory control reporting i.e. carton acknowledgement to identify institutionalized shortage opportunities
  • Promote shortage awareness through available programs
  • Support assigned stores/ area during annual inventory process

Mitigating Theft & Fraud

  • Aggressively identify, investigate, and resolve all internal and external theft and fraud, striving to minimize the impact of loss to the company and address new types of theft and fraud
  • Maximize utilization of all available merchandise protection tools and resources (including EAS, CCTV, alarm equipment, fitting room controls, shortage awareness programs, etc.) to address loss in stores and throughout the company
  • Ensure consistent execution of all deterrence resources/tools to proactively combat external loss
  • Leverage exception & store reporting systems to identify theft activity in assigned stores
  • Drive resolution and case closure on all internal and external investigations, including timely follow up on internal leads from the corporate investigative team or external intelligence from other retailers or law enforcement groups regarding current market theft trends
  • Maintain appropriate confidentiality thorough internal investigations; partner with store/district leadership and Human Resources to address associate behavior and take corrective actions
  • Drive store-level awareness of theft and fraud techniques as well as prevention tools/resources to mitigate future impact and loss

Developing Great Teams & Partnerships

  • Train store leadership and associates, and Business Partners, on current Asset Protection initiatives and programs
  • Assist store leadership in promoting awareness campaigns on shortage and safety control measures; regularly participate in key store meetings and recognition program activities
  • Develop and maintain effective working relationships with District / Corporate Asset Protection partners and field-based peers; share current store/area trends and provide feedback on current or proposed initiatives
  • Foster regular working partnerships with other internal organizations to drive integrated solutions for shortage control and Health & Safety initiatives
  • Drive a performance management culture by detecting opportunities for improvement in individual, team, and store performance; influence change in less-than-optimal behaviors before they become ingrained
  • Participate in the recruitment and hiring of top talent for store-based Asset Protection positions; in partnership with store management, support the onboarding, ongoing training and development, and performance management of APM’s & API’s in assigned stores/area
  • Promote effective internal communication through regular participation in store meetings
  • Establish and leverage regular communication with external business partners including law enforcement agencies, retail theft organizations, and other retail LP/AP departments
  • Assist in the development and updating of training materials and concepts for awareness training sessions
  • Perform other responsibilities and projects as assigned


You Also Have:

  • 5+ years directly-related, multi-unit Asset Protection/Loss Prevention and/or Retail work experience
  • Experience in driving successful Asset Protection/Loss Prevention, Shortage Control, Health & and fraud prevention programs
  • Self-motivated individual who can be successful in a fast-paced environment, with minimal supervision
  • Excellent written and verbal communication skills, strong presentation skills
  • Must demonstrate the ability to be flexible and adapt to changing priorities
  • Excellent analytical skills and demonstrated ability to solve problems
  • Proven ability to make good decisions under pressure
  • Excellent organizational skills, detail-oriented
  • Maintains confidentiality concerning all information and projects
  • Values and exhibits the highest level of personal integrity
  • Strong interview, interrogation and investigative skills required. W-Z training, CFI preferred
  • Must have proficiency in and knowledge of computer software including MS Office (Outlook, Word, Excel, and PowerPoint)
  • Knowledge of and previous experience with Asset Protection/Loss Prevention technologies (including CCTV systems and exception reporting systems) is advantageous
  • Willingness to Travel 30%+


How Often You May Travel:

  • 25%

Your Life and Career at HBC:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discount


Thank you for your interest with HBC. We look forward to reviewing your application.

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation and training.

HBC welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.