Job Details

2nd Shift Customer Service Clerk

Location LA VERGNE, Tennessee, United States
Category Distribution Center
Job Opened February 22nd, 2021
Education
Job Number 210000H1
Job Type Full Time
Remote No

job description

Job Description:

·         Identify and resolve order issues and ensure shipping deadlines for these orders are met.

·         Monitor Customer Service e-mail and identify outbound related shipping issues.

·         Investigate missing items and report losses and trends to management.

·         Identify and resolve order issues and ensure shipping deadlines for these orders are met.

·         Manually ring and ship merchandise as necessary.

·         Ensure appropriate management levels are aware of trends so corrective measures can be implemented.

·         Cross train and work for other departments as required.

·         Respond/resolve CSR inquiries related to customer order discrepancies.

·         Respond to all CSR product inquiries; investigate BizRate product complaints; report found defects to NY; identify vendor image charge backs/obtain approval/charge back vendor; investigate unidentified items; audit items in location on ND list.

·         Must know how to present information and respond to questions from managers. 


 

Job Requirements:

·         Minimum of a high school education. Prefer candidate with some post-secondary education. 3-5 years of experience in a retail, wholesale, or direct to consumer inventory control function, preferably in an automated environment.

·         APICS (American Production and Inventory Control Society) certification a plus.

·         Analytical skills to identify issues, trends and proper solution to resolve any inventory issues.

·         Microsoft Office Suite Intermediate Skills (Excel, Word, PowerPoint, Access, Outlook).

·         Dependable, work with a sense of urgency; Flexible in work hours.