job description

Job Description:

·         Identify and resolve order issues and ensure shipping deadlines for these orders are met.

·         Monitor Customer Service e-mail and identify outbound related shipping issues.

·         Investigate missing items and report losses and trends to management.

·         Identify and resolve order issues and ensure shipping deadlines for these orders are met.

·         Manually ring and ship merchandise as necessary.

·         Ensure appropriate management levels are aware of trends so corrective measures can be implemented.

·         Cross train and work for other departments as required.

·         Respond/resolve CSR inquiries related to customer order discrepancies.

·         Respond to all CSR product inquiries; investigate BizRate product complaints; report found defects to NY; identify vendor image charge backs/obtain approval/charge back vendor; investigate unidentified items; audit items in location on ND list.

·         Must know how to present information and respond to questions from managers. 

Job Requirements:

·         Minimum of a high school education. Prefer candidate with some post-secondary education. 3-5 years of experience in a retail, wholesale, or direct to consumer inventory control function, preferably in an automated environment.

·         APICS (American Production and Inventory Control Society) certification a plus.

·         Analytical skills to identify issues, trends and proper solution to resolve any inventory issues.

·         Microsoft Office Suite Intermediate Skills (Excel, Word, PowerPoint, Access, Outlook).

·         Dependable, work with a sense of urgency; Flexible in work hours.